Technology Cheat Sheet

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Technology Cheat Sheet 


Common Helpdesk Questions: Send an email to: helpdesk@auroraacademycharter.com 



What we CAN help you with: 


I changed a setting on my Chromebook that I don’t know how to fix. 

I blocked my camera. 

I blocked my mic. 

My Chromebook is talking every time I push something. 

My screen colors changed. 

My screen is really big. 

My screen is too small. 

I have a keyboard on my screen I can’t get rid of. 

This happens every time I click... 

My device won’t turn on. 

My device doesn’t hold a charge. 

My screen is cracked. 

My trackpad won’t work. 

The case is cracked. 

It’s broken. 


Things to ask or tell your child’s teacher: 


I can’t get into my Google Classroom.

My internet connection is laggy.

I need my password. 

I keep getting kicked out of the website or Meet.

I need help with Meet or a website. 

I can’t connect my Bluetooth headphones.

I need help finding my homework.

I can’t connect to my Wifi. 

I need help turning in my assignments.

I can’t log in to my music assignments. 

What website do I go to.

I can’t play my favorite game.

How do I take an AR test.



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